Refund policy

RETURNS & REPLACEMENTS 

If your order goes missing or arrives damaged or defective, we can assist with a refund or replacement. If you have another issue with one of our products, you may return it within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.
  1. Only products purchased on aprilskin.my may be returned for a refund or replacement.
  2. We cannot accept items purchased from another retailer for a refund or replacement.
  3. Returned products must be in their original condition. We cannot accept partially used products or products with broken seals

  4. Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer. Return shipping cost is equal to the initial shipping rate.

  5. We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.

  6. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

  7. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
  8. For other inquiries please contact us at aprilskin_mycs@apr-in.com


> Damaged or defective product:

  1. Send us an email at (aprilskin_mycs@apr-in.com) with the following details:
    First name and last name, email address, phone number and order number. Kindly attach a photo or video describing your issue.

  2. We will proceed to issue a confirmation email for you (please note that our Customer Service usually takes 2-3 business days to respond). 

  3. After receiving a confirmation email, please send the product back to our warehouse via the Return address. You will be informed of the Return address after the email confirmation. 

  4. Once the product has arrived at our warehouse, our staff will inspect the condition of the product.
  5. In case of a product defect, we will proceed to exchange and send a new product to you.
    *Note: This process may take up to 1 month, including the time taken to ship the product back to our warehouse, and the time taken to inspect the product.